To embrace new safety measures in the wake of the COVID-19 global pandemic, hotels made sure that guests feel secure and comfortable and have put up strict protocols for the past couple of months. Hence with the requirement of social distancing and limited contact, the need for contactless check-in has arrived. This will not only protect guests but also the staff members who spend their day and night serving clients.
Plenty of hotels these days are stopping traditional check-ins and moving forward with mobile check-in options that don’t need any human contact. It will be better for hotels to set up this experience earlier and make it flawless so that they can welcome back guests sooner.
What Is Contactless Check-In?
Just once, think about the old and traditional process of check-in. Where guests used to arrive and a concierge carried their language in for them and to the reception desk stroll it up. Then comes the possibility that many guests are also checking in and you need to wait in the queue. Next, you need to fill a form and give your IDs for scanning before getting the key for your room.
The complete process included various touchpoints with surfaces, staff, and communal areas. These activities are supposed to be very limited in today’s condition.
Now comes the contactless check-in where they eliminate the requirement of this process. And take the help from the technology, currently, you just need to click a link to fill the form or use an app to complete the details and scan your IDs. Once this is completed, you get access to your room and get a key through a smartphone or pick it up from the allotted point in the hotel.
Today technology has created a contactless check-in and this is just the beginning of a new-era guest experience. Let’s jump straight to the advantages of it:
It not only benefits recent health and safety measures but also assists staff and guests with other information:
Saves time and efforts
Not just the safety measures keeping in mind the pandemic but saves efforts and time of guests and staff. To avoid the queue at the reception area, the check-in link can be sent ahead of time to the guests. Documents, agreements, and digital signatures can be taken online before a guest’s stay. This way guests can straightly go to their allotted room without any hassle.
More secure than a traditional check-in
It’s more secure and safe to use technology to check ID photos and the best part is the forms that are filled by the guests stay stored for years. There is no misplacing situation occurs with online check-ins
Enhance guest experience
It incorporates all other systems and offers a better guest experience. With contactless check in for hotels the guests don’t need to wait for the process to be done after they reach the hotel, they can fill all the formalities head, as it lets the guests check-in from anywhere.
Marketing Tool
It can be used as a marketing tool to allow the guests to know more about the hotel. From upsell amenities, exclusive offers, and building a branded experience. It’s very beneficial for the guest, the hotel, and the staff members.
Final Words
Contactless check-in is not only saving the staff and guests from the spread of COVID-19 but also helping in enhancing the services of the hotel. By choosing the option, Hotels can save time, energy and effortlessly let the guest know more about the hotel. When technology is making your life better and improvising your performance, then definitely go for it now.
